FAQ – Rentkm

Frequently Asked Questions

When Is The Rent Due?

Rent is due on the first day of every month regardless of if it falls on a weekend or a holiday.

How Do I Pay Rent?

Refer to the Methods of Payment tab under Residents if you have any questions on ways to pay.

How do I pay my heating and hot water bill?

Call EVERSOURCE at 1-800-592-2000 and first put gas for your apartment in your name and then you will be able to pay the bill.

How do I pay my electric bill?

Call National Grid at 508-860-6000 and put the electric bill in your name and then you will be able to pay the bill.

How do I pay my cable bill?

Call Charter at 1-888-438-2427 and put the cable/internet bill in your name and then you will be able to pay the bill. Charter is the only cable/internet company approved by Kensington Management, if you want to use a different cable company you need to get approval from the KM office.

How do I get rid of my trash?

The City of Worcester only accepts yellow trash bags, which can be purchased at any super market. The trash then has to be put out on the curb on the designated day depending on your area in the City of Worcester. To find out which day the City of Worcester takes trash in your area call 508-929-1300.

Who is responsible for the landscaping?

Grass in cut biweekly and up kept by the KM Facilities staff in the spring and summer

Who is responsible for the snow removal?

The snow is cleaned during and after every snow storm by the KM facilities staff. The walkways are shoveled and salted and the drive ways are plowed and sanded. KM provides an additional bucket of salt at every front and back door, so you can put extra salt if you feel it is necessary.

Who do I talk to if I have a maintenance issue in my apartment?

There are a few ways to let us know if you have a maintenance issue. The first way is to call our main office. The second way is to stop in and the message will be relayed to our facilities staff. The last way to report an issue is by clicking on our Report a Problem tab under Residents and state your problem in the box provided.

Who do I talk to in case of an emergency?

In case of an emergency call the KM main phone line at 508-365-5300 and dial 9 for the emergency KM staff.

What do I do if I lose my key?

If you lose your key head over to the KM main office at 330 Highland Street to replace it with a valid ID. There is a fee of $5 per key.

Can I have a party in my Apartment?

Can I have a party in my Apartment?

Kensington Management has a no party policy. The City of Worcester has a noise ordinance from 9 p.m. to 7 a.m. as well. Any residue or proof that a party occurred is subject to a 30 day notice to quit

Our apartments, condominiums and commercial properties are concentrated throughout the greater Boston to Worcester, Massachusetts area.

Frequently Asked Questions

When Is The Rent Due?

Rent is due on the first day of every month regardless of if it falls on a weekend or a holiday.

How Do I Pay Rent?

Refer to the Methods of Payment tab under Residents if you have any questions on ways to pay.

How do I pay my heating and hot water bill?

Call EVERSOURCE at 1-800-592-2000 and first put gas for your apartment in your name and then you will be able to pay the bill.

How do I pay my electric bill?

Call National Grid at 508-860-6000 and put the electric bill in your name and then you will be able to pay the bill.

How do I pay my cable bill?

Call Charter at 1-888-438-2427 and put the cable/internet bill in your name and then you will be able to pay the bill. Charter is the only cable/internet company approved by Kensington Management, if you want to use a different cable company you need to get approval from the KM office.

How do I get rid of my trash?

Who is responsible for the landscaping?

Grass in cut biweekly and up kept by the KM Facilities staff in the spring and summer

Who is responsible for the snow removal?

The snow is cleaned during and after every snow storm by the KM facilities staff. The walkways are shoveled and salted and the drive ways are plowed and sanded. KM provides an additional bucket of salt at every front and back door, so you can put extra salt if you feel it is necessary.

Who do I talk to if I have a maintenance issue in my apartment?

Who do I talk to in case of an emergency?

In case of an emergency call the KM main phone line at 508-365-5300 and dial 9 for the emergency KM staff.

What do I do if I lose my key?

If you lose your key head over to the KM main office at 330 Highland Street to replace it with a valid ID. There is a fee of $5 per key.

Can I have a party in my Apartment?

Kensington Management has a no party policy. The City of Worcester has a noise ordinance from 9 p.m. to 7 a.m. as well. Any residue or proof that a party occurred is subject to a 30 day notice to quit

Our apartments, condominiums and commercial properties are concentrated throughout the greater Boston to Worcester, Massachusetts area.

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